Crisis Management & Consulting
Stabilize the first hour, shape the narrative, and accelerate recovery—with a team that’s done this before.
Our specialists have guided organizations through hostile incidents, sudden outages, and reputational shocks across five continents. Whether the trigger is physical, digital, or reputational, we bring calm structure to chaotic moments.
When to Call Us
Contact our crisis cell as soon as an event threatens people, operations, or reputation. Early engagement lets us secure facts, preserve evidence, and align messaging before the story takes on a life of its own.
Physical security incidents & threats
Cyber breach or account compromise
Doxxing, extortion, or impersonation
Workplace or venue disruption
Protest activity around events or homes
Travel incidents, detentions, or medical emergencies
Natural disaster displacement
High-stakes media or reputational attacks
If your situation involves ongoing protective needs or upcoming trips, our executive protection and travel security teams stand ready to integrate.
Rapid Response Framework
Every minute counts. Our incident command follows a disciplined timeline that clarifies decisions, prevents drift, and documents the path to recovery.
0–60 minutes (Decide)
Establish comms cell, verify facts, secure people/data, select spokesperson, initial holding lines.
First 24 hours (Stabilize)
Stakeholder map, action log, evidence preservation, regulatory/legal liaison via counsel, daily brief cadence.
Days 2–14 (Recover)
Service restoration plan, third-party vendor coordination, customer & media updates, compensation/gesture guidance.
Day 30 (Improve)
After-action review (AAR), updated playbooks, training recommendations.
Capabilities
Our advisors blend field experience, disciplined planning, and a global network of specialists. The result is a unified command structure that keeps leaders informed and assets protected.
- ICS-aligned incident coordination (roles, channels, decisions).
- Law enforcement & regulatory liaison through counsel where appropriate.
- Evidence capture & chain-of-custody guidance.
- Executive briefings and board updates.
- Vendor & venue coordination; travel and lodging logistics.
Crisis Communications
A disciplined message keeps stakeholders grounded and reduces speculation. We craft language that acknowledges concern while buying time for verified updates.
- Holding statements, Q&A briefs, and spokesperson prep.
- Channel selection and cadence (internal/external).
- Social monitoring and impersonation takedowns.
- Media inbox triage and journalist protocols.
For sustained online protection beyond the crisis, explore our digital & cyber safeguards.
Business Continuity & Recovery
Restoring operations quickly requires clear objectives, defined roles, and alternatives that keep customers served. We help you map the critical path and rehearse it before the pressure is on.
- BCP/COOP development or refresh, recovery time objectives, critical path mapping.
- Alternate work locations, data access, and customer service continuity.
Tabletop Exercises & Training
Practice builds muscle memory. Our facilitated sessions expose gaps, align roles, and let leaders test decisions without real-world consequences.
- Scenario design (cyber, physical, PR, travel).
- 90–120 minute sessions with live injects.
- Deliverables: scorecard, action register, updated notification matrix.
Exercises can pair with protective drills from our executive protection unit or pre-trip advisories from travel security specialists.
Retainers & On-Demand
Some clients prefer a standing relationship; others call when the unexpected unfolds. We support both, ensuring access to seasoned help when it matters most.
- Retainer advantages: guaranteed response, playbook setup, quarterly exercises.
- On-demand: time-and-materials with rapid intake.
Case Snapshots
Our engagements remain confidential, yet these anonymized snapshots show the range of scenarios we manage.
- “Venue protest contained; event proceeded on schedule with revised access plan.”
- “Executive doxxing mitigated; impersonation accounts removed within 24h.”
FAQ
How fast can you engage?
Immediately on intake; SLA with retainer.
Do you replace legal or PR counsel?
No—coordinate through them.
Will you speak to media?
If asked; we prep and align messaging first.
Can you coordinate with our security/IT providers?
Yes.
Do you offer international support?
Yes, via vetted partners.
What about confidentiality?
Strict NDAs, need-to-know access.
What does it cost?
Tailored plan; retainers available.
Inquiry
Share only what is safe over this channel. Our team will return contact through your specified method.
Need calm leadership—now?
Share the minimum facts and a call-back number. We’ll assign a crisis lead and open an action log.
Contact Crisis Lead